I've been locked out for a few weeks now, sent in a picture of my ID and they said they...

GetHuman-saraahah's customer service issue with Twitter from August 2018

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The issue in GetHuman-saraahah's own words
I've been locked out for a few weeks now, sent in a picture of my ID and they said they'd get back to me within days I think it was? Haven't heard anything back yet. I tried to send it in again and it wouldn't let me because I already had an open case with you. If you really cannot host the tweets made before we were **, provide us an option where we could delete those tweets from almost a decade ago. This is so unfair to your loyal users. We're all devastated with your approach, and if you continue to treat us this way, maybe its better off to use other social media platforms. I simply couldn't bare the fact that I lost my account after *-* years, that account is filled with memories and connections from high school, my hometown. It's unbelievably frustrating! Please, please, please, fix this. This is so unfair. I couldn't start a new account, I just can't. I want my original account back. Hear us out. You should be better than this. An official statement from Twitter and actual word on an effort to fix and fully restore accounts to their former state would be greatly appreciated.

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Twitter

Customer service issue
Reported by GetHuman-saraahah
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 8538 others
0 customers following this
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Timeline

GetHuman-saraahah started working on this issue
Aug 27th, 2018 8:49am
GetHuman-saraahah indicated the issue is not fixed yet.
Aug 28th, 2018 10:14am
GetHuman-saraahah indicated the issue is not fixed yet.
Aug 28th, 2018 10:15am

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