On behalf of my friend Lenrry Virginia Lemo Escalona from Venezuela (now living in Chil...

GetHuman-roarke's customer service issue with Twitter from August 2018

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The issue in GetHuman-roarke's own words
On behalf of my friend Lenrry Virginia Lemo Escalona from Venezuela (now living in Chile), I am reaching out to you for help with a technical issue concerning her Twitter Username @lenmo.**Lenrry lost access to her twitter account @lenmo when her old phone was stolen ** junio **** in Venezuela. She has since moved to Chile and got a new phone and a new phone number. When she wanted to get back on Twitter, she was forced to sign up with a new account (@leviles****). Now Lenrry is having a very hard time accessing her old account and would like to shut it down and use her original Username. ***Lenrry's old * was: *********** *(Not sure how that looks calling from the US. https:**en.wikipedia.org*wiki*Telephone*numbers*in*Venezuela)*Lenrry's new * is: *************Lenrry's Email is: *****@***.com**My contact:*email: *****@***.com*email: *****@***.com*number: US *-***-***-******We have tried to reach out to Twitter support but have not been able to get them to understand the problem or help.**This is the answer she gets. **"ola,**La direcci*n de correo electr*nico que se us* para enviar esta solicitud no coincide con el correo electr*nico de la cuenta que mencionaste (hotmail.com). **Si a*n puedes acceder a la cuenta a trav*s de la aplicaci*n de Twitter para iOS o Android, puedes actualizar tu direcci*n de correo electr*nico y luego cambiar la contrase*a. Consulta las instrucciones aqu*: https:**support.twitter.com*articles******.**Si no tienes la aplicaci*n para iOS o Android pero a*n tienes una sesi*n abierta en mobile.twitter.com, o si la cuenta est* vinculada a una aplicaci*n como TweetDeck, Vine, Instagram, etc., tal vez podamos ayudarte. Responde a este correo electr*nico y haremos lo posible por ayudarte. **Si no tienes una sesi*n abierta en ninguna otra parte, tus opciones son las siguientes:*Env*a una nueva solicitud de ayuda desde la direcci*n de correo electr*nico asociada a la cuenta: https:**support.twitter.com*forms*signin. Si lo haces, responde a este correo electr*nico e incluye el nuevo n*mero de caso. Nos comunicaremos contigo cuanto antes.*Si se trata de la cuenta de una organizaci*n o empresa, responde a este mensaje para inform*rnoslo.*Gracias,***Soporte de Twitter"**We need help doing this. *Looking forward to your reply. **Aloha,*Roarke

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Twitter

Customer service issue
Reported by GetHuman-roarke
Aug 23rd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 8122 others
0 customers following this
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Timeline

GetHuman-roarke started working on this issue
Aug 23rd, 2018 10:39pm

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