To who this may concern, *For * weeks, I have reached out to Twitter for help to no ava...

GetHuman-ashtonsp's customer service issue with Twitter from August 2018

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The issue in GetHuman-ashtonsp's own words
To who this may concern, *For * weeks, I have reached out to Twitter for help to no avail. On the evening of July **, ****, I received a notification that there was suspicious activity on my Twitter account. I wasn't informed what took place. I was immediately transferred to the page that tells you to reset your password through email or phone, which has been no help, given my account information and settings have been hacked. The account is not new, it was made within the last *-* years. *I am certain Twitter has the capability of remedying the situation. Last week, a tech told me that Twitter is able to change account information like email addresses if accounts are compromised and this was demonstrated on an unknown account using one of my email addresses. The information was removed and the said account has been deactivated. I don't know why my information can't be changed now if it was changed on an unknown account. I fear someone has changed my settings on my account and may have put something that doesn't belong. No one has told me anything* not what the activity was, if my account is in danger and if anything else has occurred. I have stated in emails numerous times that I can prove the account is mine and have provided them with the correct information.* All I need is for Twitter to change my account information to what it should be so that I can continue using my account.
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Customer service issue
Reported by GetHuman-ashtonsp
Aug 16th, 2018 - a yr ago
I have an issue with Twitter too
Seen by 3 customers so far
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Items needed
Email on Account
Phone Number
Name of Account Holder
GetHuman-ashtonsp started working on this issue
Aug 16th, 2018 8:26pm
GetHuman-ashtonsp indicated the issue is not fixed yet.
Aug 16th, 2018 8:31pm
GetHuman-ashtonsp indicated the issue is not fixed yet.
Aug 17th, 2018 9:37pm