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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ashtonsp's own words
To who this may concern, *For * weeks, I have reached out to Twitter for help to no avail. On the evening of July **, ****, I received a notification that there was suspicious activity on my Twitter account. I wasn't informed what took place. I was immediately transferred to the page that tells you to reset your password through email or phone, which has been no help, given my account information and settings have been hacked. The account is not new, it was made within the last *-* years. *I am certain Twitter has the capability of remedying the situation. Last week, a tech told me that Twitter is able to change account information like email addresses if accounts are compromised and this was demonstrated on an unknown account using one of my email addresses. The information was removed and the said account has been deactivated. I don't know why my information can't be changed now if it was changed on an unknown account. I fear someone has changed my settings on my account and may have put something that doesn't belong. No one has told me anything* not what the activity was, if my account is in danger and if anything else has occurred. I have stated in emails numerous times that I can prove the account is mine and have provided them with the correct information.* All I need is for Twitter to change my account information to what it should be so that I can continue using my account.
GetHuman-ashtonsp did not yet indicate what Twitter should do to make this right.
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