I would get fired for the offensive comments on my Twitter if I was posting them, yet Twitter is allowing hateful, harassing and racially insensitive speech directed at children from a hacked account.

GetHuman-jeffren's customer service issue with Twitter from August 2018

Help with my Twitter issue
The issue in GetHuman-jeffren's own words
I would like Twitter to end the hateful speech from the person who hacked my account and restore ownership to me. ... My account was hacked and they are posting very mean and vulgar things about every ethnic, racial and type of person. This has been going on for over ** hours since I filed complaints with Twitter. I am a HS principal and most of these are directed at children
This impacts kids under ** in our HS. This also has a very negative impact on my ability to work with students, parents and staff in our HS.
I would like to have the account restored to me, all of the posts completely deleted from every being sent, and if I am able to do so, prosecute the offender.
I started this account to put information out to students, staff and the community. I also use this account to recognize student accomlishments, successes and build positive relationships and a more welcoming environment in our building
I have done everything through Twitter's website, I have had numerous students and staff report the account and I have told student to unfollow the account due to the offensive comments.
I have an issue with Twitter too
How GetHuman-jeffren fixed the problem
I filed numerous reports, I had to provide my license and work ID for the account. Eventually, it was restored to my email and phone number, but I was not given the email or phone number of the hacker so I could file charges. Twitter will not give anything to the police to help my case. The site was still posting offensive tweets ** hours after I first contacted Twitter.
Please help with my Twitter issue
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How Do I Fix a Hacked Twitter Account?How Do I Recover My Twitter Account?How Do I Delete My Twitter Account?How Do I Appeal a Suspension from Twitter?What Do I Do If My Twitter Account Is Locked?
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Twitter
Customer service issue
Reported by GetHuman-jeffren
Aug 15th, 2018 - a yr ago
I have an issue with Twitter too
Fixed
GetHuman-jeffren shared how to fix
Seen by 9 customers so far
Similar issue to 7089 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Password
Name of Account Holder
Timeline
GetHuman-jeffren started working on this issue
Aug 15th, 2018 2:45pm
GetHuman-jeffren shared this issue with followers on Twitter
Aug 15th, 2018 2:45pm
GetHuman-jeffren indicated the issue is not fixed yet.
Aug 15th, 2018 4:27pm
GetHuman-jeffren indicated the issue is not fixed yet.
Aug 15th, 2018 6:11pm
GetHuman-jeffren indicated the issue is not fixed yet.
Aug 16th, 2018 4:14pm
GetHuman-jeffren confirmed the issue is fixed. Hooray!
Aug 18th, 2018 4:08pm
GetHuman-jeffren confirmed the issue is fixed. Hooray!
Aug 18th, 2018 4:13pm