I would get fired for the offensive comments on my Twitter if I was posting them, yet Twitter is allowing hateful, harassing and racially insensitive speech directed at children from a hacked account.
GetHuman-jeffren's customer service issue with Twitter from August 2018
Help with my Twitter issue
The issue in GetHuman-jeffren's own words
I would like Twitter to end the hateful speech from the person who hacked my account and restore ownership to me. ... My account was hacked and they are posting very mean and vulgar things about every ethnic, racial and type of person. This has been going on for over ** hours since I filed complaints with Twitter. I am a HS principal and most of these are directed at children
This impacts kids under ** in our HS. This also has a very negative impact on my ability to work with students, parents and staff in our HS.
I would like to have the account restored to me, all of the posts completely deleted from every being sent, and if I am able to do so, prosecute the offender.
I started this account to put information out to students, staff and the community. I also use this account to recognize student accomlishments, successes and build positive relationships and a more welcoming environment in our building
I have done everything through Twitter's website, I have had numerous students and staff report the account and I have told student to unfollow the account due to the offensive comments.
I have an issue with Twitter too
How GetHuman-jeffren fixed the problem
I filed numerous reports, I had to provide my license and work ID for the account. Eventually, it was restored to my email and phone number, but I was not given the email or phone number of the hacker so I could file charges. Twitter will not give anything to the police to help my case. The site was still posting offensive tweets ** hours after I first contacted Twitter.
Please help with my Twitter issue
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