As I tweeted to Twitter Support, "This is about @NickMcIntyre*. I have been locked out...

GetHuman987225's customer service issue with Twitter from August 2018

Help with my Twitter issue
The issue in GetHuman987225's own words
As I tweeted to Twitter Support, "This is about @NickMcIntyre*. I have been locked out of my account for * days now. I have been waiting to hear back from someone at Twitter, because that is what the message I have says, but I have gotten absolutely nothing over the past four days. What is going on?*Background on the issue. My mom created my account (I don’t know the exact age because I was locked out so I can’t see when the account was created) and basically ran it for me until I was around ** or **. On the *th of August, I went on my Twitter and updated my birthday to more accurately represent my real birthday. When I did this, I was immediately locked out of my account. It told me to submit a ticket, so I did that right away. It said something about how my account WILL be unlocked as a solution is found and I will receive updates as progress is made. Well I have not gotten anything yet and am getting a little mad and VERY concerned for my account. I can provide any proof necessary to show my age and*or my mom's age or anything else needed, I just want my account back. It is not fair that I was locked out, and then told I would receive updates and then just get completely ignored. "

GetHuman987225 did not yet indicate what Twitter should do to make this right.

How GetHuman987225 fixed the problem
I found a Reddit post when it gave a link that let me upload an ID that showed I was over the age minimum. This does not need to me your ID, just one of someone who was over ** when your account was created
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Customer service issue
Reported by GetHuman987225
Aug 13th, 2018 - 3 years ago
GetHuman987225 shared how to fix
Seen by 10 customers so far
Similar issue to 6965 others
0 customers following this
Items needed
Email on Account
Phone Number
Name of Account Holder


GetHuman987225 started working on this issue
Aug 13th, 2018 7:45pm
GetHuman987225 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 9:39pm
GetHuman987225 confirmed the issue is fixed. Hooray!
Aug 17th, 2018 3:21pm

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