I was messing around with my twitter profile when I decided I might as well change my t...

GetHuman933171's customer service issue with Twitter from July 2018

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The issue in GetHuman933171's own words
I was messing around with my twitter profile when I decided I might as well change my twitter birthday to the correct year of ********** instead of ****. My mother had made the account for me a few months before I turned ** and operated it. I did not use the account until awhile later when I got into social media as a teenager. Shortly after making this change I was locked out of my account. My mother received the email about the reinstatement form and ID verification. She filled out the form (I even checked to make sure) and submitted it along with an ID. Afterwards, she received an email saying it was “incomplete or illegible”. Since we had used the iphone’s draw tool to fill it out, we REDID the WHOLE FORM with TYPED OUT information via microsoft word (except the signature which was done with an electronic signature tool). Again, we got the email saying it was wrong. I do not understand what the problem is. It is clearly complete and as legible as possible. I just want to log back into my account without it being permanently deleted.
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Twitter

Customer service issue
Reported by GetHuman933171
Jul 31st, 2018 - 9 mons ago
I have an issue with Twitter too
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GetHuman933171 started working on this issue
Jul 31st, 2018 2:40am