Several weeks ago Twitter shut down my account for a "threat" which was not that at all...

GetHuman-gjthelin's customer service issue with Twitter from July 2018

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The issue in GetHuman-gjthelin's own words
Several weeks ago Twitter shut down my account for a "threat" which was not that at all. Here are as many of the letters I have written to them- all which have been ignored. Even more disturbing is the guy I was posting to is an unabashed **** & I am Jewish. His account is still open. *Thank you for your help.*-gj thelin**June **, ******This user is a **** & white supremacist & revels in hate speech. He often has violent fantasies which he projects on others. **There is a statement he repeats over & over that "libs" always hit people over the head with bike locks (???) & that somehow leads to "censorship"(???). I made a humorous reference & he became incensed, accused me of "threatening" him. In turn he started threatening me claiming he was going to have me arrested & that I was "going to pay for what I said." When I challenged him saying I was not worried (& even asked him for the police report *) he became even more angry.**He announced that he knew my IP address & home address (NAMING THE STREET I LIVE ON) & said that I had better "watch out". He claimed he had given all my information to his "attorney" & threatened me saying I had "better hope nothing happens to him because I will be the ** suspect" & that will bring "even worse charges." He boasted he had "doxxed" me by posting my private information to members of his hate groups – insisting that was a part of his *st Amendment rights.**I used to work with mentally ill felons & his behaviors of persecution, paranoia, grandiosity & violent delusions are all red flags of clinical behaviors of the DSM-V. I informed him of this & asked if he has access to guns & if any of them are illegal - warning him that his answer would be a part of my report. **Suddenly he blocked me. For some reason he now has as his header a screen capture of my tweet he flipped out over. I assume he is trying to scare & intimidate me even more with it although I have no idea why since it is clearly not a threat. **I also have reason to believe he is spreading my information etc. to more people trying to make me a target since I can no longer see what he does. This cannot be allowed to continue. The fact that I am Jewish & his posts are full of Anti-Semitic hate speech is also of great concern to me – especially since he has spread my information to other **** organizations.**His actions make his mental stability truly questionable. If he has guns, (as I strongly suspect), knows where I live & has such difficulties discerning reality from his delusions I am worried for my safety. **I am in the progress of reporting him to the FBI. Please do the same as well as at least monitor his account if not shut it down. This is potentially dangerous & should be taken VERY seriously ASAP. **You can reach me at GJT*****@***.com*Thank you.*-gjt *This user is an admitted **** & white supremacist & when he learned that he couldn't bully me into silence he started falsely accusing me of "threatening him" (I did not. I merely made a reference to one of his violent posts). He announced he not only knew my IP address but my home as well & NAMED THE STREET I live on.**He bragged he had "doxxed" me by spreading there personal facts to other members of his hate group claiming it was his *st Amendment right.**He has incredibly violent fascinations & projects them on others. He is accusing me of wanting to "attack" him - but since he knows where I live he is using that as "protection" & I "better hope" nothing happens to him since he knows where I live.**Since I am Jewish & he & his associates all revel in Anti-Semitic hate speech I am VERY concerned he or someone else are planning on targeting me. He has access to guns (at least some are assumed to be illegal) & is clinically mentally ill. He believes he is persecuted by "white genocide" & has accused me of being a part of that imaginary movement. Trying to deal with him rationally is futile.**PLEASE do something about this account as soon as you can. *I am in the process of reporting him to the FBI. PLEASE do the same.****June ****My account has been unfairly suspended & I have made several requests to speak to someone in person about it- all which have been ignored & I do not understand why. As your own policy states "Some Tweets may seem to be abusive when viewed in isolation, but may not be when viewed in the context of a larger conversation." I have explained in great detail exactly why this was, indeed, the case of my tweet. While I was accused of "making threats" & "promoting violence" all I was doing was referring to the **exact words** used by the admitted white supremacist & ****- pointing out how ridiculous his comments were. Simply by looking at the entirety of the conversation shows how obvious this is. **My appeal was dismissed without any explanation as to why what I said was rejected out of hand. It appears you think I am lying & I am confused as to why. I also confess that based upon this situation & other observations that it truly seems those who are obvious racists and*or indulge in actual hate speech are often coddled by Twitter but those who stand up to them & point out their lies are more readily persecuted. Again, I do not understand why this is. I can't believe this is intentional which is why I want to see this cleared up. **Please. Please. Please. *How do I reach someone with whom I can actually discuss this? I have some considerable health concerns & this situation of being wrongly accused of something I did not do & losing my account because of it is causing me a great deal of stress which I can ill-afford. I do not know what I need to do to remedy this situation. This is so important to me & am **literally** begging for your help. Can you **please** give me a phone number so I can directly speak with someone about this & can answer any questions you may have if need be or at least give me another option? My number at home is ***.***.****. *I thank you deeply for your assistance in this difficult & frustrating situation.*-Guinevere J Thelin ***This is another friendly reminder of my repeated requests for a phone number or other direct means to discuss my situation of the unfair suspension of my account. I do not understand why I am being ignored.**I have asked a lawyer about my comment and was told that what I said does NOT qualify as a threat and certainly would not hold up as such in a court of law.**I am particular concerned as the white supremacist who I was in an exchange with regularly violated Twitter's TOS with racist slurs and only had his individual posts removed but you eagerly allowed him to keep his account. There are also numerous examples of those on the far right posting comments which were obviously made to actually "wish harm" to others (and have had that effect of hurting people in one way or another) without even a whisper of any kind of consequences. Yet when I merely mocked someone of that side of the spectrum using his **own words** I was shut down and accused of something I did not do. Again, I do not understand this double standard or why I am being held to a different set of rules which others apparently do not need to follow. **Is this because of my political beliefs or because I am Jewish? I truly hope that is not the situation but I confess that with the way I am being treated I truly have to wonder if there is a correlation. *I would very much like to resolve this as soon as possible without having to search out alternative legal ways to do so. I am dealing with some debilitating health concerns right now and the stress of this situation is literally doing harm to me. **If you chose not to respond yet again then I will be forced to assume that your company does, indeed, give certain groups of users like racists, radical right wingers and ***** preferential treatment while those like me who are victimized by them are singled and weeded out. *I keep on begging for help from your company. What do I need to do to actually get some? *PLEASE. PLEASE. PLEASE. I am really trying hard to understand what is going on and why.*Thank you.*-gjt***I NEED HELP! I am Jewish & was in an exchange wi a proud ****. My account has been shut down for making "threats" because I repeated his own words to him to mock him. But @ GreatWhiteRace bragged he doxxed me & NAMED THE STREET I LIVE ON & IP ADDRESS & SAID HE WAS GOING TO SPREAD MY INFO TO HIS WHT SUPREMACIST FRIENDS. His account is still open but mine is not. Why?? He REPEATEDLY violates TOS & has had many posts removed (like posting pictures of lynching victims because they "make him laugh" & calling Jews kikes) while I have NEVER had a problem. I reported him to the FBI but am still terrified he's going to have one of them come to my home & hurt me or my dogs etc. I also checked with a lawyer about what I said & was told that it does NOT legally qualify as a threat at all. I have written several times & have been ignored. I do not understand why. It appears that Twitter is more interested in coddling ***** & other extremist right-wing individuals while those they victimize are punished. Is this really how Twitter does business? I just want to talk to someone & get this resolved. Do I need to go to outside sources just to get heard? I would rather not do so but am starting to feel like I have little choice. I just don't understand. Why are the people who celebrate those who put my family into ovens given pass after pass after pass but when I made fun of one of them to show how ridiculous & paranoid his comments are I get punished? Seriously, I need & deserve some kind of explanation. How do I get through to somebody, anybody, to get this situation fixed?
GetHuman-gjthelin did not yet indicate what Twitter should do to make this right.
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Twitter

Customer service issue
Reported by GetHuman-gjthelin
Jul 25th, 2018 - 10 mons ago
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GetHuman-gjthelin started working on this issue
Jul 25th, 2018 5:57pm
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Jul 26th, 2018 5:53pm
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Jul 27th, 2018 7:38pm
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Jul 30th, 2018 7:09pm