If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-tanyauns's own words
Twitter won’t accept any of the documents to prove my age. I’m seventeen. I got locked on the twenty fifth of May because I need parental consent. My parents consented several times, sending all the documents they asked for, but they all got rejected. It’s been nearly two weeks, and I’m getting no help at all. Twitter support dms have been ‘down’ since the date they stopped locking people. I have done nothing wrong. Looking at the previous terms and services shows that this whole ‘you need to be atleast thirteen to create a twitter account’ stuff only came in ****, and there is no rules about parents creating accounts and passing them onto a child when the child is old enough. I just want to at least download my twitter archive so I can save the memories. *Going onto the twitter help website is not helpful at all. I filled out a form about having trouble logging in but was told that my problem wasn’t submitted to the right form. The only forms I can fill out are the ‘parental consent one’ and the one where I prove my age, but twitter are not accepting them. There’s no number to call, the emails sent to twitter support aren’t looked at, and the dm service is down.
GetHuman-tanyauns did not yet indicate what Twitter should do to make this right.
I have an issue with Twitter too
How GetHuman-tanyauns fixed the problem
We are waiting for GetHuman-tanyauns to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Twitter customer problems.