Account locked after almost nine years of being a user

GetHuman-benamv's customer service issue with Twitter from May 2018

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The issue in GetHuman-benamv's own words

I was trying to add my birthday to my account ... Twitter prompted on my timeline to add my birthday to my account. I thought to myself, "Will they finally let me put it in properly?" It turns out, they did, and after that, they locked me out of my account because "Twitter has determined that you don’t meet these age requirements." I have had my account for almost nine years and you're just locking me out?

I have been a user for almost nine years and they locked my account without warning.

Twitter can make this right by restoring every account affected by the "birthday bans" and issuing a formal apology to every user.

I'm a good customer because I have used the service since **** and never broken the ToS.

I have already submitted proof of identity twice and they haven't emailed me back.

I have an issue with Twitter too

How GetHuman-benamv fixed the problem

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Twitter prompted me to add my birthday. It was a business account so I added the...I was locked out of my Twitter account Sunday evening when I was prompted to add...Twitter notified me that I can add my birthday on my account so I did and then my...I put in my birthday on twitter and it suspended my account.Twitter suggested that I add my birthday to my account. I put it in, the year...When I logged into my twitter account it asked if I would like to add my birthday...I was locked out of my Twitter Sunday evening when prompted to add my birth year...I was on my twitter account and it asked for my birthday and I put in my birthday...A few days ago I decided to add my birthday to my twitter profile. As soon as I a...

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Twitter

Customer service issue

Reported by GetHuman-benamv

May 31st, 2018 - 2y ago

I have an issue with Twitter too

Fixed

Seen by 10 customers so far

Similar issue to 594 others

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Items needed

Username

Email on Account

Phone Number

Password

Name of Account Holder

Timeline

GetHuman-benamv started working on this issue

May 31st, 2018 11:27pm

GetHuman-benamv indicated the issue is not fixed yet.

Jun 2nd, 2018 1:51am

GetHuman-benamv indicated the issue is not fixed yet.

Jun 2nd, 2018 1:52am

GetHuman-benamv indicated the issue is not fixed yet.

Jun 4th, 2018 12:34am

GetHuman-benamv indicated the issue is not fixed yet.

Jun 4th, 2018 12:34am

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