Account locked after almost nine years of being a user

GetHuman-benamv's customer service issue with Twitter from May 2018

12 views | 594 similar | 0 following
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The issue in GetHuman-benamv's own words
I was trying to add my birthday to my account ... Twitter prompted on my timeline to add my birthday to my account. I thought to myself, "Will they finally let me put it in properly?" It turns out, they did, and after that, they locked me out of my account because "Twitter has determined that you don’t meet these age requirements." I have had my account for almost nine years and you're just locking me out?
I have been a user for almost nine years and they locked my account without warning.
Twitter can make this right by restoring every account affected by the "birthday bans" and issuing a formal apology to every user.
I'm a good customer because I have used the service since **** and never broken the ToS.
I have already submitted proof of identity twice and they haven't emailed me back.
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Twitter

Twitter
Customer service issue
Reported by GetHuman-benamv
May 31st, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 594 others
0 customers following this
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Timeline

GetHuman-benamv started working on this issue
May 31st, 2018 11:27pm
GetHuman-benamv indicated the issue is not fixed yet.
Jun 2nd, 2018 1:51am
GetHuman-benamv indicated the issue is not fixed yet.
Jun 2nd, 2018 1:52am
GetHuman-benamv indicated the issue is not fixed yet.
Jun 4th, 2018 12:34am
GetHuman-benamv indicated the issue is not fixed yet.
Jun 4th, 2018 12:34am