Twitter, you said you fixed the problem, but it's not fixed!

GetHuman-gchase's customer service issue with Twitter from May 2018

Help with my Twitter issue
The issue in GetHuman-gchase's own words
Eliminate the connection (that I did not ask for or initiate) between my account and an unknown person, Ann Nichols. When I open twitter.com to sign in, I see the face and name of someone I don't know -- and my e-mail address. ... I sent this message a few days ago:*Hello,*My name is Gail Chase. I receive e-mail messages from twitter at my legitimate e-mail address, but when I click on them and attempt to log in, the name associated with my e-mail address and password is Ann Nichols. This has been the case since I started a Twitter account. What can I do? Thanks, Gail Chase**I then received an e-mail message from GetHuman, asking if the problem was fixed. I said no, as it wasn't. When I go to the Twitter website, I'm asked to sign in. There's a picture of a woman named Ann Nichols, whom I don't know. Apparently, Twitter has associated her somehow with my e-mail address. I went to the Twitter site to see if the problem was still marked as unresolved. It said it was fixed! I wonder if anyone actually read my message above. It's particularly frustrating that Twitter has no customer service telephone number.*Gail Chase
Twitter says the problem is fixed. It's not. It's particularly frustrating that Twitter has no customer service telephone number.
Disconnect whatever links Ann Nichols to my credentials.
I've been a customer for two or three years (I think). I'm about to cancel my account altogether, as I won't use Twitter while my e-mail address is somehow linked to another person. I haven't actually used Twitter yet, as I shut it down when I see the other person.
What else can I possibly try? I didn't make this connection, and I have no power to change it. I did try to find Ann Nichols on Facebook, to try to reach her directly, but the photo that comes up when I try to sign in to Twitter was not on Facebook -- and I know nothing else about her to help me find her.
I have an issue with Twitter too
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Twitter

Twitter
Customer service issue
Reported by GetHuman-gchase
May 24th, 2018 - 6 mons ago
I have an issue with Twitter too
Fixed
Seen by 21 customers so far
Similar issue to 537 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Password
Name of Account Holder
Timeline
GetHuman-gchase started working on this issue
May 24th 6:45pm
GetHuman-gchase indicated the issue is not fixed yet.
May 25th 1:51am
GetHuman-gchase indicated the issue is not fixed yet.
May 25th 3:07pm
GetHuman-gchase indicated the issue is not fixed yet.
May 25th 3:07pm
GetHuman-gchase indicated the issue is not fixed yet.
May 25th 3:17pm
GetHuman-gchase indicated the issue is not fixed yet.
May 25th 3:18pm
GetHuman-gchase indicated the issue is not fixed yet.
May 25th 3:18pm
GetHuman-gchase indicated the issue is not fixed yet.
May 25th 9:01pm
GetHuman-gchase indicated the issue is not fixed yet.
May 27th 2:10am
GetHuman-gchase indicated the issue is not fixed yet.
May 28th 2:17am
GetHuman-gchase indicated the issue is not fixed yet.
Jul 28th 3:08pm