I'm trying to get back on Twitter but forgot my password so when I contact Twitter for...

GetHuman-martinlu's customer service issue with Twitter from May 2018

Help with my Twitter issue
The issue in GetHuman-martinlu's own words
I'm trying to get back on Twitter but forgot my password so when I contact Twitter for help they send a password reset to my old email address. Then if I try another way they direct me to a old account which is mshilly** whereas my normal account is mshilly***lufc. They find my account every time but e-mail the password reset to my old email address...my current email address is *****@***.com...could you please sort this out
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Twitter

Customer service issue
Reported by GetHuman-martinlu
May 17th, 2018 - 6 mons ago
I have an issue with Twitter too
Fixed
Seen by 29 customers so far
Similar issue to 90 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Password
Name of Account Holder
Timeline
GetHuman-martinlu started working on this issue
May 17th 8:40am
GetHuman-martinlu indicated the issue is not fixed yet.
May 17th 9:43am
GetHuman-martinlu indicated the issue is not fixed yet.
May 18th 9:41am