I rented a car from Turo for * days. The app and the host told me that i could extend t...

GetHuman3390720's Dispute a Charge issue with Turo from August 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3390720's own words
I rented a car from Turo for * days. The app and the host told me that i could extend the rental for an additional day but when i went to pay for it i was told that i had to return the car and then get re-verified before i could extend it. I then had to rush over to get the car back but had no time to get the car back within the grace period. The second problem occurred when the car barely ran and was not clean when i rented it. Tthe host insisted the car had been smoked in and not cleaned. I sent images of the car after i vacuumed it. The host sent staged pics of ashes on the console to milk me out of more money. He then proceeded to threaten me and call the police. At this point Turo said they would not refund my money that should not have been charged and then banned me from using anymore Turo rentals. The host is a crook and rents vehicles that are dangerous and need work. Plus i was never told about the policy of taking pics before and after to guarantee quality control so they took the hosts word instead of my pics as evidence to charge me an extra $***. As much as i don't feel i should have to pay for the false charges, i really jusdt want to be able to rent another car from Turo. The host caused such a problem that he even cursed my wife out and made threats over text that lead to me angrily replying on the app. The douchebag had the nerve to then call police and nearly got me arrested to cover his lies. Turo has the worst customer service i have ever experienced in my life. It's almost as if it just a computer sending out pre written denials when asking for a refund. I'm disputing the charges with my bank and considering a lawyer to take this host to court.

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Turo

Dispute a Charge issue
Reported by GetHuman3390720
Aug 8th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 866 others
0 customers following this

Timeline

GetHuman3390720 started working on this issue
Aug 8th, 2019 1:43pm
GetHuman3390720 indicated the issue is not fixed yet.
Aug 12th, 2019 6:15am
GetHuman3390720 shared this issue with friends on Facebook
Aug 12th, 2019 6:16am