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Turo Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Turo.

How does insurance work on Turo? When you book a car through Turo, you have two options for insurance: you can choose either the Turo insurance plan or use your own... Read more

What is Turo Go and how does it work? Turo Go is a feature that allows seamless access to vehicles from Turo hosts using the Turo app. With Turo Go, renters can book and... Read more

What happens if my car is damaged or stolen during a Turo trip? If your car is damaged or stolen during a Turo trip, Turo provides protection to help cover the costs. Turo offers three protection... Read more

What is Turo's cancellation policy? Turo's cancellation policy allows users to cancel their reservation without any penalty up to 24 hours before the scheduled start time.... Read more

How does Turo handle fueling of the rental cars? Turo provides flexibility in fueling rental cars. Hosts are expected to fill the tank to a level equal to what is indicated in the... Read more

What are the requirements for renting a car on Turo? To rent a car on Turo, several requirements must be met. Firstly, you must be at least 18 years old, with some hosts setting a higher... Read more

How does Turo work? Turo is a peer-to-peer car-sharing marketplace that revolutionizes the way people rent vehicles. The process is simple: car owners... Read more

There's more!

Click below to show 2 more questions, answers, and complete guides to common Turo customer support problems.

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Recent reasons customers contacted Turo:

I have been calling Turo for about a week, trying to reach a live representative. They...

adding driver to my current reservation

Om trying to sign up for Turo but I put in wrong email address by accident. Now Turo wo...

I have tried x * to register as a Turo guest, but I am unable to complete the process a...

I am a renter and my Turo rental car got broken into. I was parked infront of Xiao Long...

Car has not registered or insured and got traffic ticket

I paid twice for the same car and day I wanted to switch the time and date

I need to submit w*. I need your fax number

Still haven’t received refund for over a month.

I am trying to book a car and am not sure if I have reserved it

I am currently renting an electric car in Kailua Kona Hawaii to the **st. The car will...

Hi,**I am a new host and I need to deliver my car to the San Diego airport tomorrow. M...

Turo took money from pre paid American Express card. Then said was wrong kind of card...

Turo says I have to contact the host concerning additional driver but they don't say wh...

My reservation was cancelled yesterday for a pickup date of today

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Does GetHuman work with Turo?

GetHuman does not work with Turo's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Turo at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Turo's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!