May **th, **** I booked a flight from Cape Town via Istanbul and Montreal to Calgary in Canada. I got my confirmation and ticket when I paid online. I checked and $*,***.** was deducted from my Canadian Visa Card. When I try to see if the booking is still fine ,after I received an email that the payment was not done, I get the message that I cannot go into the Turkish Airway sight to check.This due to the payment which it says, was not made.

GetHuman4880116's customer service issue with Turkish Airlines from May 2020

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The issue in GetHuman4880116's own words
Good morning**I booked my flight from Cape Town South Africa via Istanbul and Montreal to Calgary May **th.*Reservation number: THKCHE(TK)*Booking number: MES**R.*I printed my ticket*I then later got an email that the flight booking had not been completed because they did not get the payment although they had confirmed the payment when I booked. Is the booking still in place and payment can still be made?**Sincerely *Walter Hildebrandt

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Turkish Airlines

Customer service issue
Reported by GetHuman4880116
May 28th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 2346 others
0 customers following this

Timeline

GetHuman4880116 started working on this issue
May 28th, 2020 10:44am
GetHuman4880116 indicated the issue is not fixed yet.
May 28th, 2020 5:48pm
GetHuman4880116 indicated the issue is not fixed yet.
May 28th, 2020 5:56pm