I was recently trying to change my flights online with Turkish Airlines from Apr ** to...

GetHuman4038655's Cancel or change flight issue with Turkish Airlines from December 2019

Help with my Turkish Airlines issue
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Before contacting them, items GetHuman4038655 may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman4038655's own words
I was recently trying to change my flights online with Turkish Airlines from Apr ** to this weekend Dec *. Every time I try I keep getting the error message:***A technical error has occurred. **On the app it says:**We are unable to process your request, please try again later.**I believe it happened because I tried to change the flight before and everything was working. I had reached the payment screen but then I decided I would like to leave earlier. So I went back. And since then I keep receiving that error code.**Booking code is: RUIAT*. Surname: Karatzas.**Clearly something has glitched but I can’t seem to talk with anyone who can guide me**I am a Canadian currently in Kenya. My mo tried calling the Canadian booking office and they said they can’t change the booking. I tried Facebook and they said they can’t via social media.

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Turkish Airlines

Cancel or change flight issue
Reported by GetHuman4038655
Dec 4th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 1771 others
0 customers following this

Timeline

GetHuman4038655 started working on this issue
Dec 4th, 2019 12:21pm