Turkish Airlines Customer Service Issues

I have a booking for an Indigo flight from India to Dublin, Ireland, operated by Turkish Airlines. Could you please provide me with the following information: (i) What is the weight limit for my checked baggage? (ii) Am I allowed to have two checked bags? (iii) What are the charges in USD or Euro for carrying extra baggage, like 20 kgs, beyond the allowed limit? (iv) What is the weight limit for my carry-on baggage? Thanks and regards, Rakesh Kapoor.

Hello, I wanted to share that Turkish Airlines has modified one of my flights, specifically the one from Nairobi (NBO) to Istanbul on October 31st, departing at 5:05 AM, flight number [redacted]. Due to this change, I am unable to access my booking to make adjustments or confirm the new flight details. I need assistance in confirming this change so I can manage my booking effectively. Additionally, I would like to request changing all my meal preferences to Vegan for all flights. Thank you for your help. Reservation Number: TH7JWT Last Name: McClean

I'm Adedayo Tope Rafiu, a Nigerian resident in the UK, planning to travel in December with Turkish Airlines. I have a concern regarding my wife’s expired Nigerian passport. Is it possible for her to travel and renew her passport immediately upon arrival in Nigeria? It takes until January to renew her passport in the UK, but our travel date is the 5th of December. We would greatly appreciate any support or assistance Turkish Airlines can provide. Thank you.

On October 7, [redacted], a flight from Bali to Bishkek, via Istanbul, was booked for travel on October 15, returning on October 30. The booking reference for these flights was S8SQ86. On October 14, Turkish Airlines informed the passenger that the booking was cancelled on October 7 at 21:02 Z time due to suspected fraudulent credit card activity. Despite multiple calls and emails, the airline did not provide prior notification of the cancellation. Turkish Airlines' Fraud Department cancelled the booking without informing the passenger, causing inconvenience and requiring a last-minute new booking payment by 7:00 pm Jakarta time on the same day, which was not feasible. The lack of communication and handling of the situation by Turkish Airlines was deemed unacceptable and unprofessional.

On October 1, we flew from Istanbul to San Francisco in business class seats 3J and 3K with ticket numbers [redacted][redacted] and [redacted][redacted]. Unfortunately, neither seat could be adjusted during the 13-hour flight. Despite the crew's efforts, the issue remained unresolved, leaving us feeling tired and frustrated. This experience was disappointing, especially after a problem-free flight from Houston to Istanbul on September 14. Given the high cost of business class tickets, we hope Turkish Air can offer reimbursement for this inconvenience, considering our additional connections. Odysseys Unlimited organized our travel, and I have also shared this feedback with them.

Hello, I recently flew with Turkish Airlines and attempted to purchase additional baggage through their app. Unfortunately, the app kept crashing or showing insufficient funds, resulting in multiple charges on my credit card. I have been unable to reach their customer service for assistance. My ticket number is ************* for the flight on the *th of October under the name F. Dockrat. There is also an "INT TRANS FEE" charge that I do not understand, with the reference number TZBASV. This situation is urgent as my credit card is now blocked due to the charges exceeding the limit. Please contact me at +[redacted]4. I have faced previous issues with extra baggage not being recognized, causing delays. This is my third year flying with Turkish Airlines, and this experience has been disappointing. I request a prompt resolution to reverse the incorrect charges. Thank you, Fatima

On October 1, our flight from Istanbul to San Francisco in business class seats 3J and 3K was not up to standard. Despite ticket numbers [redacted][redacted] and [redacted][redacted], our seats could not be adjusted, causing discomfort during the 13-hour journey. The cabin crew was understanding but unable to resolve the issue, leading to extreme fatigue upon arrival. We expect Turkish Air, being a reputable airline, to provide partial reimbursement or a travel voucher to compensate for this inconvenience, especially considering the significant cost of business class fares. We had a smooth experience flying to Istanbul from Houston on Sept 14, making this recent disappointment particularly frustrating. I have also shared this feedback with Odysseys Unlimited, who arranged our travel.

I have been trying to resolve this issue with Turkish Airlines for two weeks now. Last November, my wife won two tickets to Cappadocia. After explaining that we had a baby on the way, Turkish Airlines assured us we could add our infant to the tickets later. Now, they say we must purchase an additional ticket as their system doesn't allow adding infants to complimentary tickets. They suggest buying a [redacted] Euro ticket under another name, which seems unreasonable. My wife is breastfeeding, and we can't leave our infant behind. I hope someone can assist as I'm running out of options.

Dear Turkish Airlines, I am writing to address an issue regarding a recent booking I made. My name is M.G., and I had booked a round trip from JFK New York to Tabriz, Iran on September 27, [redacted]. My confirmation code is VD4GDQ. Unfortunately, I missed my flight on October 16 due to a misunderstanding with the flight time. I arrived at the airport on October 16 instead of October 15 night, resulting in a missed flight. I reached out to customer service and paid an additional $[redacted] to secure a new ticket for tonight, October 18. The original ticket cost $[redacted]. I would like to request a partial refund considering this situation was an honest mistake. I have always been a loyal Turkish Airlines customer and have never missed a flight to Iran before. Thank you for your attention to this matter.

I departed from JFK on Turkish Airlines on October 16th. Unfortunately, my flight was delayed due to weather, and in the rush to board, I left behind my Samsung Galaxy S7 with a cracked screen at the charging port. I tracked it to Terminal 1 and hope it is in your office. I am currently out of the country and would appreciate it if you could confirm if you have it so I can arrange for its return. Thank you. On another note, I want to express my admiration for your Airline. The flight was exceptional, and the services provided were delightful. I will definitely recommend your airline to others. Best regards, Suzanne Kurtz.

Hello, I'm Preeti Dhami. My passport number is N[redacted]. My ticket number is [redacted][redacted]. I traveled with my baby from Dublin to Istanbul, then Istanbul to Tashkent on October 1, [redacted]. From Tashkent, I flew to Amritsar. At Istanbul airport, I handed over my baby stroller to the staff. However, at Tashkent airport, I was informed I would receive the stroller in Amritsar, which did not happen. The stroller had a tag from Dublin to Amritsar. Despite asking in Amritsar, I was told they couldn't help. I need the baby stroller back as soon as possible. Attached to the stroller was a baby snow suit. Please check the list of items submitted at Tashkent airport. When can I expect to have my baby stroller returned? Kind regards, Preeti Dhami.

I have shared my concerns with Turkish Airlines after my trip on August 29th, but I am still awaiting a response despite submitting my feedback through their website multiple times. On my flights (TK [redacted] and TK [redacted]), my son David and his wife Jackie were not assigned the exit seats (24J and 24K) that I had paid for. Even though my travel agent confirmed the payment and seat allocation, the airline staff said otherwise. Additionally, the allocated seats were not as per the confirmed booking email. Moreover, our family did not receive the kosher or fruit meals we had requested. Despite providing requested documents, Turkish Airlines claims they couldn't find the reservation or payment for the exit seats. My travel agent confirmed the electronic miscellaneous documents used for payment were in order and even provided proof of the special meal requests.

Subject: Complaint about Turkish Airlines Ground Staff Behavior I am writing to address the unprofessional and humiliating treatment I received from a Turkish Airlines ground staff member on October 12, [redacted], at Marco Polo International Airport in Venice. My name is Rohit Kumar Gupta, and I was subjected to disrespectful behavior by a staff member named Victoria during the check-in process. Upon checking in my luggage weighing 28 kg, I politely asked if I could add a small foldable item. Victoria rudely refused and later confronted me at gate 42, demanding I remove items from my bags due to excess weight. Her behavior was not only unprofessional but also discriminatory, as I felt singled out as a person of color among other passengers with multiple bags. I urge Turkish Airlines to take appropriate action regarding this incident. As a frequent flier, I believe passengers should be treated with respect, especially when carrying minor additional items. I also experienced luggage damage on a previous flight with Turkish Airlines, adding to my dissatisfaction. Sincerely, Rohit Kumar Gupta

Subject: Complaint Regarding Unprofessional Behavior I would like to report an incident of unprofessional and humiliating behavior by a ground officer at Marco Polo International Airport in Venice on October 12, [redacted]. I, Rohit Kumar Gupta, was subjected to rude treatment by a staff member named Victoria during the check-in process. Despite having luggage that was only slightly over the weight limit, I was singled out and made to remove items in a humiliating manner. This behavior was witnessed by other passengers who felt sympathetic towards me. I felt unfairly targeted and believe this incident to be racially motivated as I was the only person treated in this manner. The officer's actions were considered inappropriate by fellow passengers as well. As a frequent flyer, I have never encountered such strict enforcement of weight limits. I believe that if extra charges are necessary, they should be handled professionally without causing embarrassment to passengers. I request that a thorough investigation be conducted and appropriate action taken to address this matter. This negative experience, coupled with previous baggage damage by Turkish Airlines, has left me extremely dissatisfied with the airline's services.

Dear Sir or Madam, On October 17, [redacted], we flew with your airline on Flight No. [redacted] from Abu Dhabi to Istanbul. As we had excess baggage, we had to pay [redacted].00 US DOLLARS. Since we wanted to pay in cash, I handed over a [redacted]€ bill to the staff. Suddenly, he advised us to use a credit card, which we then did. Due to the back and forth, both your staff and us forgot about the [redacted]€ in cash. It wasn't until we landed in Istanbul that we realized this. We immediately went to your counter where we were told the money was left in Abu Dhabi Airport, and that you would contact us, which has not happened to this day. Thank you in advance. I still do not understand how something like this could happen. I frequently fly with your excellent airline and am always very satisfied. Best regards, S.H.

I am seeking assistance as my flight was cancelled and rebooked by Turkish Airlines. I am unhappy with my treatment during the phone call as I had specifically booked convenient flight times for my one-year-old baby to avoid long waits at airports. Now, due to the changes, I am facing extended layovers and losing two days of my already short trip to visit my unwell brother-in-law. The alterations have severely impacted my plans and overall experience. I had initially planned to depart on the 29th of November at early morning for Ordu, allowing a full day there, but now I am arriving on the 30th in the evening, cutting my visit short. I am disappointed with how the situation has unfolded. I am hoping for a suitable resolution, whether that be the original flight reinstated, a refund, compensation, or a satisfactory response to address these inconveniences for my family. Thank you for your attention to this matter. Passengers: Toni J. Serkan O. Emir O. Flight Details: 29th November [redacted] Flight TK7155: Mugla Bodrum - Ankara ESB Flight TK7136: Ankara ESB - Ordu 09th December [redacted] Flight TK7139: Ordu Giresun - Ankara Flight TK7154: Ankara - Bodrum All flights have been cancelled. The new itinerary now includes stops in Istanbul before reaching Ordu, disrupting my plans significantly. Your prompt attention to this matter would be greatly appreciated. Sincerely, [Redacted]

After starting half an hour late from Antalya, we did not arrive on time in Istanbul. There were additional technical problems at customs that were time-consuming. Traveling with two children, one of whom has limited mobility and was properly registered, I was unable to make it from gate to gate in the remaining time. We arrived at the gate 10 minutes after boarding time. I spoke with a very rude staff member who denied us access to the plane, stating that it was not her problem if we were late. As I collected my thoughts and walked away from the gate, I witnessed the stewardess allowing a couple who arrived late to board the plane. I am baffled by this behavior. They denied us access despite having two children, while they granted it to the couple. I was forced to buy a new flight for [redacted] euros and spent almost the entire day at the airport, incurring additional expenses. I had to personally retrieve my luggage, which was very inconvenient, and one of the bags was damaged by the ground staff. I will address this separately. The new flight I purchased was supposed to depart from Gate A8B at 15:15, but upon arrival, there was no information, and I later found out it was moved to Gate F4A. I had to walk through the entire airport again under time constraints, especially with a child who cannot walk long distances. I will file a separate complaint about the luggage. I have been traveling with Turkish Air to Antalya for many years, but I have never experienced this before, especially the very unfriendly staff at the gate. I expect you to refund me the additional flight I had to book, which amounts to [redacted] euros. For the future, I will reconsider which airline to fly with if we cannot find a reasonable solution to this matter. I look forward to hearing from you. Sincerely, Khadija Brandts

After being delayed half an hour in Antalya, we didn't make it to Istanbul on time due to further technical issues at customs. Traveling with two children, one with reduced mobility which was declared, I couldn't make it from gate to gate in the remaining time. Arriving 10 minutes late at the gate, I encountered a very rude staff member who denied us boarding. She said it wasn't her problem if we were late. As I gathered my thoughts and walked away from the gate, I witnessed the stewardess allowing a rushing couple, arriving after boarding ended, access to the plane. I found this behavior incomprehensible - we were refused entry despite having two children, while the couple was granted permission. I had to buy a new flight for €[redacted] and spent almost the whole day at the airport, incurring additional costs. I had to arrange for my luggage to be returned, which was quite inconvenient, and one suitcase was damaged by the ground crew. I will file a separate complaint about this. I expect a refund for the additional flight I had to purchase, totaling €[redacted]. I have been flying with Turkish Air to Antalya for many years, and I have never experienced this before, especially the very unfriendly gate staff. I look forward to hearing from you. Kind regards, Khadija Brandts

Dear Turkish Airlines, I am reaching out about the tickets I booked on Sunday, June 9, [redacted], using my Visa Credit Card ending in [redacted] via the Turkish Airlines website. I was scheduled to depart from Conakry, Guinea, to Sao Paulo, Brazil, at 1:20 am on Friday, June 14, [redacted], with a return flight at 3:10 am on Tuesday, July 30, [redacted]. Unfortunately, I was denied boarding by the Turkish Airport Agent at Conakry Airport, causing me to miss my flights. My name is Abou Camara, and my booking number is TNPYE6, with ticket number [redacted][redacted]. I paid $1,[redacted].50 for my air ticket and am requesting a full refund. I have attached my ticket, passport copy, contact details, and the credit card used for the purchase to this message. I have been attempting to contact Turkish Airlines Customer Services without success. Thank you, Turkish Airlines. I look forward to a prompt response and the refund. My email is [redacted], and my telephone number is +[redacted]60.

Madam Teme Sawa-Punge, the female president of Missionaire du Salut, has a flight booked from Brussels to Kinshasa on December 5. Due to her back pain and medical needs, she requires a shorter flight duration. Her return flight on January 5 is currently a two-day journey, which is too strenuous for her. She urgently needs a quicker option that takes no more than 24 hours. It is essential for her to be back in Brussels on January 5. Assistance in finding a suitable alternative would be greatly appreciated. Regards, Maurits Ch. van Holtz 2nd Secretary of Misa