A flight was booked from Bali to Bishkek, via Istanbul on the *th October ****, for tra...

GetHuman-stewbdxb's Complaint issue with Turkish Airlines from October 2019

Help with my Turkish Airlines issue
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The issue in GetHuman-stewbdxb's own words
A flight was booked from Bali to Bishkek, via Istanbul on the *th October ****, for travel on the **th October, returning on the **th October. The flight was paid for online using my credit card. The booking reference for these flights was S*SQ**.**On the **th October, the passenger contacted Turkish Airlines to confirm everything. Turkish Airlines informed the passenger that the booking was cancelled, with no explanation as to why, or who cancelled it. The passenger had not cancelled the booking at any stage.**After about * or * hours, of phone calls, and emails, Turkish Airlines informed us that the booking had been cancelled on *th October at **:** Z time. Again with no explanation as to why, or who cancelled the booking.**Eventually, we were informed that the Turkish Airlines Fraud Department cancelled this as they thought the Credit card transaction was fraudulent, on the *th October.**Not once were we informed that the booking had been cancelled.**On the **th, We were advised that there was a new booking, but this had to be paid for by *pm Jakarta time, on the **th. We were informed of this at *:**pm Jakarta time, giving us no time to go to the airlines office to pay for the new booking.**We had no choice but to change travel plans, due to the incompetence of Turkish Airlines.**If they had suspected the credit card had been use inappropriately, why did they not contact anyone, instead of just cancelling the booking. Why did they not inform the passenger that the booking had been cancelled?**It was appalling the way they dealt with it, and an absolute disgraceful way to deal with a booked passenger.

GetHuman-stewbdxb did not yet indicate what Turkish Airlines should do to make this right.

How GetHuman-stewbdxb fixed the problem
A new ticket was booked and paid for. Turkish airlines made it so difficult to reissue, we just ended up getting a new ticket for a different date. Very poor customer service.
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Turkish Airlines

Complaint issue
Reported by GetHuman-stewbdxb
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman-stewbdxb shared how to fix
Seen by 6 customers so far
Similar issue to 4498 others
0 customers following this
Items needed
Flight Number
Ticket Number
Email on Reservation
Phone Number on Reservation
Name of Passenger(s)
Home Address
Date of Birth

Timeline

GetHuman-stewbdxb started working on this issue
Oct 14th, 2019 2:32pm
GetHuman-stewbdxb indicated the issue is not fixed yet.
Oct 14th, 2019 2:33pm
GetHuman-stewbdxb indicated the issue is not fixed yet.
Oct 14th, 2019 2:33pm
GetHuman-stewbdxb indicated the issue is not fixed yet.
Oct 14th, 2019 6:55pm
GetHuman-stewbdxb indicated the issue is not fixed yet.
Oct 14th, 2019 6:55pm
GetHuman-stewbdxb indicated the issue is not fixed yet.
Oct 14th, 2019 6:55pm
GetHuman-stewbdxb confirmed the issue is fixed. Hooray!
Oct 17th, 2019 2:40pm