A flight was booked from Bali to Bishkek, via Istanbul on the *th October ****, for travel on the **th October, returning on the **th October. The flight was paid for online using my credit card. The booking reference for these flights was S*SQ**.**On the **th October, the passenger contacted Turkish Airlines to confirm everything. Turkish Airlines informed the passenger that the booking was cancelled, with no explanation as to why, or who cancelled it. The passenger had not cancelled the booking at any stage.**After about * or * hours, of phone calls, and emails, Turkish Airlines informed us that the booking had been cancelled on *th October at **:** Z time. Again with no explanation as to why, or who cancelled the booking.**Eventually, we were informed that the Turkish Airlines Fraud Department cancelled this as they thought the Credit card transaction was fraudulent, on the *th October.**Not once were we informed that the booking had been cancelled.**On the **th, We were advised that there was a new booking, but this had to be paid for by *pm Jakarta time, on the **th. We were informed of this at *:**pm Jakarta time, giving us no time to go to the airlines office to pay for the new booking.**We had no choice but to change travel plans, due to the incompetence of Turkish Airlines.**If they had suspected the credit card had been use inappropriately, why did they not contact anyone, instead of just cancelling the booking. Why did they not inform the passenger that the booking had been cancelled?**It was appalling the way they dealt with it, and an absolute disgraceful way to deal with a booked passenger.
GetHuman-stewbdxb did not yet indicate what Turkish Airlines should do to make this right.