I am trying to locate my lost property of * x Blue LEKI Hiking Poles. I came into Heat...

GetHuman2958502's Lost Baggage issue with Turkish Airlines from May 2019

Help with my Turkish Airlines issue
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Before contacting them, items GetHuman2958502 may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman2958502's own words
I am trying to locate my lost property of * x Blue LEKI Hiking Poles. I came into Heathrow Airport on Thursday **th May **** on flight no: TK****. The poles were attached to my red rusksack in the hold luggage. When my rucksack came through baggage the poles were no longer there. I reported this to Turkish Airlines Lost Baggage and they gave me a form to contact you on-line. Which I have done and uploaded requested docs. However I did not know I had to report this to global Baggage and your advisor on Turkish Airlines did not advise me of this, therefore I do not have a WorldTracer ** digit number. I contacted Global Baggage and they said because I do not have this reference, I have to contact Turkish Airlines which I am now doing. The reference no you have given me is: CASE ID:**********. Therefore it is now your responsibility to trace my missing items. I am very unhappy with the advise and service I have been given so far by your company, so I hope you will now do your best in tracing and returning my lost items.

GetHuman2958502 did not yet indicate what Turkish Airlines should do to make this right.

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Turkish Airlines

Lost Baggage issue
Reported by GetHuman2958502
May 21st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2880 others
0 customers following this

Timeline

GetHuman2958502 started working on this issue
May 21st, 2019 9:24am