Dear Sir*Madam,**I called your helpline to request a bassinet for two flights in June a...

GetHuman2951646's Complaint issue with Turkish Airlines from May 2019

Help with my Turkish Airlines issue
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Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2951646's own words
Dear Sir*Madam,**I called your helpline to request a bassinet for two flights in June and August. I am not very happy with the time and hassle it took to organise. Firstly, it took a long time to identify my flight and then for the requested to be processed. Secondly, I was told that the airline would not provide the bassinet. This was later changed to say they would but that the request may not be granted. **I was told that my request is only pending and even though I have paid for the extra legroom seats it cannot be guaranteed that the bassinet is available. And if it is not, I can’t get a refund for the legroom seats. **Has my request for a bassinet been approved? **I am even more irate about the huge phone bill I received (almost *** euros) for my ** minute call to apply for this. I am calling from Shanghai to your offices in Madrid?! Is there not a free phone helpline that can be used for this purpose considering the amount of money we pay for flights already? The wait times were frustratingly long and I’m not very satisifed! Therefore, I will not be calling again to find out, as I was instructed to do by the operator. **I would appreciate a phone call or email from you to clear up this issue. **Regards,*Stephen Greene*********************@***.com

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Turkish Airlines

Complaint issue
Reported by GetHuman2951646
May 20th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2852 others
0 customers following this

Timeline

GetHuman2951646 started working on this issue
May 20th, 2019 3:36am
GetHuman2951646 indicated the issue is not fixed yet.
May 20th, 2019 9:09am
GetHuman2951646 indicated the issue is not fixed yet.
May 23rd, 2019 10:17am
GetHuman2951646 indicated the issue is not fixed yet.
May 23rd, 2019 10:17am
GetHuman2951646 indicated the issue is not fixed yet.
May 23rd, 2019 10:17am
GetHuman2951646 indicated the issue is not fixed yet.
May 23rd, 2019 10:17am
GetHuman2951646 indicated the issue is not fixed yet.
May 23rd, 2019 10:17am
GetHuman2951646 indicated the issue is not fixed yet.
May 23rd, 2019 10:17am

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