I used turbo tax online version to file my **** return in ****. I activated a new phone...

GetHuman5887658's customer service issue with TurboTax from March 2021

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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman5887658's own words
I used turbo tax online version to file my **** return in ****. I activated a new phone recently and somehow got locked out of my Google account. I no longer have access to the Gmail associated with that account and now I can't retrieve my agi number from that refund, although I have ALL the information. The customer service no. is of no help and when I tried to send photo of ID for verification to recover account, it kept telling me that the photo was not good enough to upload.

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Customer service issue
Reported by GetHuman5887658
Mar 25th, 2021 - a month ago
Not resolved
Seen by 3 customers so far
Similar issue to 24601 others
0 customers following this

Timeline

GetHuman5887658 started working on this issue
Mar 25th 7:11pm