I purchased TurboTax deluxe in CD form from Best Buy. I installed it (by CD) on my comp...

GetHuman-jhorky's Technical support issue with TurboTax from March 2021

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The issue in GetHuman-jhorky's own words
I purchased TurboTax deluxe in CD form from Best Buy. I installed it (by CD) on my computer last night. It completely installed and completed all of the updates. When I try to run it from the desktop icon it goes to a screen with blue balls circling around and says "activating". It does this and never asks for my activation code. I'm running Windows ** Pro and Firefox web browser. I rebooted and no change. I tried it again this morning before going to work and still the same thing. I use Nord vpn so I disabled it and tried. It still will not allow me to use it. I'm getting frustrated and ready to get my money back and use H&R block software. I would really like TurboTax tech support to assist me. I've tried calling a couple of their phone numbers and you can never talk to an actual person.

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TurboTax

Technical support issue
Reported by GetHuman-jhorky
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 21890 others
0 customers following this

Timeline

GetHuman-jhorky started working on this issue
Mar 22nd 5:48pm