I bought Turbo Deluxe. I did my taxes and use the State of MI. My daughter bought Turb...

GetHuman5871518's Complaint issue with TurboTax from March 2021

Help with my TurboTax issue
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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman5871518's own words
Download Arkansas State Return to my computer in MI which had been paid for in Arkansas with another turbotax product. ... I bought Turbo Deluxe. I did my taxes and use the State of MI. My daughter bought Turbo Tax and lives in AR. She started her taxes and became confused. She had never prepare taxes before. She sent me her information and I prepared her taxes. I can not get her Arkansas State return without paying for it. How can I get her State forms on my computer. I have a license Code and my daughter has a license Code. We are both registered with with Turbo tax to do our taxes. Unfortunately I ended up doing her taxes in MI . Can I transfer her tax return return to her computer? Can I get her State loaded onto my computer?
This program was especially frustrating because I can't save in pdf and print even for review. I have used turbotax programs for over two decades. Instead of making programs easier, well it is not. My daughter who paid for her own program to learn how to do taxes, was exasperated and confused in preparation of her of taxes.
This matter can be rectified by telling me how to use my daughter's AR prepaid State tax return transferred to MI without me paying for another copy in MI, or me being able to transfer her tax return from my computer in MI to her computer in AR. For me computers are very confusing in and of itself. I am not a computer wiz.
I have been a customer for "over" two decades.
I tried to save my daughter's return in PDF in order to print. I saved my own return in pdf, and it worked. Why can't I save in pdf my daughter's return. I may have to do her return all over again on blank forms and send to her!!!!!
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TurboTax

Turbotax Deluxe
Complaint issue
Reported by GetHuman5871518
Mar 21st, 2021 - a month ago
Not resolved
Seen by 2 customers so far
Similar issue to 23867 others
0 customers following this

Timeline

GetHuman5871518 started working on this issue
Mar 21st 9:03pm
GetHuman5871518 shared this issue with your circles on Google+
Mar 21st 9:37pm