I filed my taxes up to the point of putting my bank acccount number in. I accidentally...

GetHuman5867449's customer service issue with TurboTax from March 2021

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The issue in GetHuman5867449's own words
I filed my taxes up to the point of putting my bank acccount number in. I accidentally agreed to the premium version of turbo tax. I figured once i put in my account details i could change what level i was at. But i didnt think It was a big deal since they money doesn’t get taken out until you file-or so your website says. It took the money out of my account immediately and i have not signed and filed. Now i need to go back and re file to change the “primere” level back to basic level. So please i need help getting the money refunded back into my account. I dont have the extra money to spend on an unnecessary expense. Please help :(

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TurboTax

Customer service issue
Reported by GetHuman5867449
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 22038 others
0 customers following this

Timeline

GetHuman5867449 started working on this issue
Mar 20th 11:15am
GetHuman5867449 indicated the issue is not fixed yet.
Mar 22nd 3:22pm