I've been using turbo tax for at least ** years. when i did my taxes for **** i had to...

GetHuman5297469's customer service issue with Turbo Tax from September 2020

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The issue in GetHuman5297469's own words
I've been using turbo tax for at least ** years. when i did my taxes for **** i had to enter the code on the box or disc I purchased. I did that and I did my taxes early and held them until July **th to because I owed $***. in the meantime I had thrown out the disc and case it came in. I was unable to file my taxes on time because i couldn't get back in to my tax file....which is COMPLETELY ASSININE!! Now I've been hit with a late fee of $**.**....that wasn't my fault. I ended up spending over an hour on the phone with a technician from turbo tax so she could get me back into my tax file. THIS WAS ABSOLUTELY UNNECESSARY and RIDICULOUS! I had already entered the code and didn't expect to have to enter it every time I used the program. I'll never use turbo tax again. I shouldn't be responsible to pay a late fee that was not my fault!!!

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Turbo Tax

Customer service issue
Reported by GetHuman5297469
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 15615 others
0 customers following this


GetHuman5297469 started working on this issue
Sep 24th, 2020 7:24pm

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