I've been using turbo tax for at least ** years. when i did my taxes for **** i had to...

GetHuman5297469's customer service issue with Turbo Tax from September 2020

Help with my Turbo Tax issue
First: share to improve GetHuman5297469's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5297469 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman5297469's own words
I've been using turbo tax for at least ** years. when i did my taxes for **** i had to enter the code on the box or disc I purchased. I did that and I did my taxes early and held them until July **th to because I owed $***. in the meantime I had thrown out the disc and case it came in. I was unable to file my taxes on time because i couldn't get back in to my tax file....which is COMPLETELY ASSININE!! Now I've been hit with a late fee of $**.**....that wasn't my fault. I ended up spending over an hour on the phone with a technician from turbo tax so she could get me back into my tax file. THIS WAS ABSOLUTELY UNNECESSARY and RIDICULOUS! I had already entered the code and didn't expect to have to enter it every time I used the program. I'll never use turbo tax again. I shouldn't be responsible to pay a late fee that was not my fault!!!

GetHuman5297469 did not yet indicate what Turbo Tax should do to make this right.

How GetHuman5297469 fixed the problem

We are waiting for GetHuman5297469 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman5297469
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 15615 others
0 customers following this

Timeline

GetHuman5297469 started working on this issue
Sep 24th, 2020 7:24pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers