I am trying to update my credit card info but have no idea what my user id or password...

GetHuman5317948's Can't Access Account issue with Turbo Tax from September 2020

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Before contacting them, items GetHuman5317948 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
Top Tip from another customer
To recover your account, use your email address to reset your password (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5317948's own words
I am trying to update my credit card info but have no idea what my user id or password are. After dealing with your fucked up automated menu system for over ** minutes I accidently got to one of your service people who tried to help me. The problem is that all he could do is send me a link to your account recovery site. This site is also hosed up in that it requires information that I am trying to obtain. I asked your service tech to file a complaint about your menu system but he had no options to do that. I have been a loyal TurboTax user for many years. I have strong reservations due to this treatment and LACK OF CUSTOMER SUPPORT. I have a full understanding of security issues, but once I verify who I am (which i did) I should be able to get the help I need from a real person on the phone.

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Turbo Tax

Can't Access Account issue
Reported by GetHuman5317948
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 14501 others
0 customers following this


GetHuman5317948 started working on this issue
Sep 30th, 2020 6:49pm
GetHuman5317948 indicated the issue is not fixed yet.
Oct 1st, 2020 8:09am