I purchased Turbo Tax Deluxe online version for **** just as I do every year but this w...

GetHuman-levoyceh's customer service issue with Turbo Tax from September 2020

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Help with my Turbo Tax issue

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The issue in GetHuman-levoyceh's own words
I purchased Turbo Tax Deluxe online version for **** just as I do every year but this will probably be my last time due to terrible customer service. I have attempted since yesterday to get help. My problem is that when the message to "transmit return now" appears, I get a message showing that there is an update available for that version. I click on the online menu as directed and select check for updates. I installed the updates but this same message had appeared each of the * times that I tried to transmit. I checked and found that all updates have been successfully installed but the message continues to pop up when I click "transmit return now." I provided my email address each time that i called and the recording says it can't locate my account.

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Turbo Tax

Customer service issue
Reported by GetHuman-levoyceh
Sep 30th, 2020 - 2 years ago
Seen by 10 customers so far
Similar issue to 14589 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account


GetHuman-levoyceh started working on this issue
Sep 30th, 2020 3:03pm
GetHuman-levoyceh confirmed the issue is fixed. Hooray!
Sep 30th, 2020 10:05pm

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