I purchased Turbo Tax Deluxe online version for **** just as I do every year but this w...

GetHuman-levoyceh's customer service issue with Turbo Tax from September 2020

10 views | 14589 similar | 0 following
Help with my Turbo Tax issue

How did GetHuman-levoyceh do it?

Waiting to hear how GetHuman-levoyceh fixed the problem to share with other customers.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-levoyceh's own words
I purchased Turbo Tax Deluxe online version for **** just as I do every year but this will probably be my last time due to terrible customer service. I have attempted since yesterday to get help. My problem is that when the message to "transmit return now" appears, I get a message showing that there is an update available for that version. I click on the online menu as directed and select check for updates. I installed the updates but this same message had appeared each of the * times that I tried to transmit. I checked and found that all updates have been successfully installed but the message continues to pop up when I click "transmit return now." I provided my email address each time that i called and the recording says it can't locate my account.

GetHuman-levoyceh did not yet indicate what Turbo Tax should do to make this right.

How GetHuman-levoyceh fixed the problem

We are waiting for GetHuman-levoyceh to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-levoyceh fixes it.
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman-levoyceh
Sep 30th, 2020 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 14589 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman-levoyceh started working on this issue
Sep 30th, 2020 3:03pm
GetHuman-levoyceh confirmed the issue is fixed. Hooray!
Sep 30th, 2020 10:05pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies