I lost my passwords when I had to change to a new computer. The process to recover the...

GetHuman-mmmcarta's Can't Access Account issue with Turbo Tax from July 2020

Help with my Turbo Tax issue
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Before contacting them, items GetHuman-mmmcarta may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
Top Tip from another customer
To recover your account, use your email address to reset your password (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-mmmcarta's own words
I lost my passwords when I had to change to a new computer. The process to recover the account involves putting a US address, but I am not currently living in the US*haven't for the past two years so the address on file with TurboTax is not my US address. I submitted a request to recover the account but am afraid it will not be successful because the information does not match. I am still living in China so calling is not an easy option for me. I need a way to recover my account so I can complete my tax filing on time.

GetHuman-mmmcarta did not yet indicate what Turbo Tax should do to make this right.

How GetHuman-mmmcarta fixed the problem

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Turbo Tax

Can't Access Account issue
Reported by GetHuman-mmmcarta
Jul 9th, 2020 - 9 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 20666 others
0 customers following this

Timeline

GetHuman-mmmcarta started working on this issue
Jul 9th, 2020 1:53pm

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