In May and June ****, I spent hours entering all the **** tax information for myself an...

GetHuman-athenahw's Refund a Charge issue with Turbo Tax from June 2020

Help with my Turbo Tax issue
The issue in GetHuman-athenahw's own words
In May and June ****, I spent hours entering all the **** tax information for myself and my husband using turboxtax, and paid $**.** on May **st, **** for the service. When I tried to netfile, I received an error message saying 'already filed'. When I tried to login again, all my tax information had disappeared. However, I logged in again from a different computer and it went to ww.*.**** where I found the tax information I had entered. Somehow my tax info got entered into the **** version of turbotax. I don't understand why or how this happened, since I already filed my taxes last year! I do not want to have to *) re-enter my information and *) pay again for this service.

GetHuman-athenahw did not yet indicate what Turbo Tax should do to make this right.

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Turbo Tax

Refund a Charge issue
Reported by GetHuman-athenahw
Jun 30th, 2020 - 7 months ago
Seen by 5 customers so far
Similar issue to 20356 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account


GetHuman-athenahw started working on this issue
Jun 30th, 2020 5:51pm
GetHuman-athenahw confirmed the issue is fixed. Hooray!
Jun 30th, 2020 10:36pm