My account is jhptaxes* and email on that account is *****@***.com. I cant remember my...

GetHuman4761495's Can't Access Account issue with Turbo Tax from May 2020

Help with my Turbo Tax issue
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Before contacting them, items GetHuman4761495 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
Top Tip from another customer
To recover your account, use your email address to reset your password (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4761495's own words
My account is jhptaxes* and email on that account is *****@***.com. I cant remember my password. When I click "forget password", the verification code*numbers gets sent to my email. I put those numbers in and then the next page comes up to enter in my password... which is why I clicked "forgot password" in the first place. It never gives me the option to create a new password. I've tried *-* times. I created new account under jessperry* with a new email however I need my **** tax information so I need my old account information. I tried calling and they sent the link to my email but they sent to my new email account because my phone number was changed.

GetHuman4761495 did not yet indicate what Turbo Tax should do to make this right.

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Turbo Tax

Can't Access Account issue
Reported by GetHuman4761495
May 3rd, 2020 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 17498 others
0 customers following this

Timeline

GetHuman4761495 started working on this issue
May 3rd, 2020 6:23pm

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