I'm trying to log into my TurboTax account but for some reason the password I thought t...

GetHuman4602918's customer service issue with Turbo Tax from April 2020

Help with my Turbo Tax issue
The issue in GetHuman4602918's own words
I'm trying to log into my TurboTax account but for some reason the password I thought to believe was the correct one it is telling me that it is not and I would greatly appreciate if you can help me get access to my account because the phone number on file is an old number which I do not have anymore and when I choose email the one that I have access to it sends me a confirmation code and I put that code in and it just takes me right back to the options on how to recover my account but it only gives me the phone number option after that in I don't have phone number this on there anymore

GetHuman4602918 did not yet indicate what Turbo Tax should do to make this right.

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Turbo Tax

Customer service issue
Reported by GetHuman4602918
Apr 8th, 2020 - 7 months ago
Fixed
Seen by 7 customers so far
Similar issue to 10831 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman4602918 started working on this issue
Apr 8th 1:47am
GetHuman4602918 confirmed the issue is fixed. Hooray!
Apr 10th 12:59pm

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