I was forced to upgrade to turbo tax pro or... One of your other many names for your pr...

GetHuman4411173's customer service issue with Turbo Tax from February 2020

Help with my Turbo Tax issue
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The issue in GetHuman4411173's own words
I was forced to upgrade to turbo tax pro or... One of your other many names for your premium services. All I wanted to do was fine an amendment, to add one form to my taxes. Not sure why that costs $** but that's not the problem. I wanted to pay that $** out of the money I was getting back with the amendment but that button only refreshed the page, the only way I could file my amendment is if I paid you $** up front now. That's extortion. Holding my documents hostage until you receive money from me. I understand that you want to be paid, trust me so do I, but I cannot afford an additional $** on top of all of my other bills right now. Why won't you let me pay it out of the $***?

GetHuman4411173 did not yet indicate what Turbo Tax should do to make this right.

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Turbo Tax

Customer service issue
Reported by GetHuman4411173
Feb 29th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 6449 others
0 customers following this

Timeline

GetHuman4411173 started working on this issue
Feb 29th, 2020 10:08pm

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