When filing with one w* from **** my return was $**** and change you denied to provide...

GetHuman2798985's customer service issue with Turbo Tax from April 2019

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The issue in GetHuman2798985's own words
Get answers as to what happens to all my return and if it is a mistake have them file my taxes properly ... When filing with one w* from **** my return was $**** and change you denied to provide me a prepaid card and I had to reattempt when I do I had recovered * more w*s * more for **** and * for **** afyer adding them my return dropped to under $*** to me with a $*** state bill this has to be a mistake I had to except your filing as it was the last minute and from what I understand not filing is a huge problem you have since charged my account $*** twice I did not have or expect to have to pay based on your statements made during my questionnaire this has cost me $** in fees and the untold headache of having over $**** pulled out from under me and still with no sign of the mistakenly minimal $*** return I have been waiting for to higher a accountant to dispute and refile my return I hope you can fix this as I feel scammed and ripped off like you pulled a bait and switch I was nearly evicted over this and I expect your full and expedited attention on this issue so as that I need not take actions against you to seek relief
They haven't answered any of my questions so far only revived a rude email from a user of the turbo tax app
I want my return reviewed by a live compitant who does not work in some foreign call center if mistakes have been made I want them fixxed and if not I want it explained to me how my refund is *** of my coworkers with nearly matching situations
This is my first time using turbo tax I had heard good things from coworkers and friends I have had nothing but trouble from what appears to be a mistake that cost over $**** of my return hidden fees constant upselling of the "free" product and a complete lack of customer service is about to change me from a unhappy customer to a plaintiff
I have reached out to turbo tax in several ways and have not gotten a response and currently the turbo tax app seems to be broken and this app clames my problem was fixxed ** hours ago it has not if turbo tax can't find me a solution soon I will try retaining my own accountant and legal consul and seek relief in a more aggressive manor
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Turbo Tax

Turbo tax app
Customer service issue
Reported by GetHuman2798985
Apr 23rd, 2019 - 2 years ago
Seen by 9 customers so far
Similar issue to 60792 others
0 customers following this
Items needed
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Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account


GetHuman2798985 started working on this issue
Apr 23rd, 2019 11:48pm
GetHuman2798985 indicated the issue is not fixed yet.
Apr 24th, 2019 4:11am
GetHuman2798985 indicated the issue is not fixed yet.
Apr 24th, 2019 9:40am