When filing with one w* from **** my return was $**** and change you denied to provide...

GetHuman2798985's customer service issue with Turbo Tax from April 2019

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The issue in GetHuman2798985's own words
Get answers as to what happens to all my return and if it is a mistake have them file my taxes properly ... When filing with one w* from **** my return was $**** and change you denied to provide me a prepaid card and I had to reattempt when I do I had recovered * more w*s * more for **** and * for **** afyer adding them my return dropped to under $*** to me with a $*** state bill this has to be a mistake I had to except your filing as it was the last minute and from what I understand not filing is a huge problem you have since charged my account $*** twice I did not have or expect to have to pay based on your statements made during my questionnaire this has cost me $** in fees and the untold headache of having over $**** pulled out from under me and still with no sign of the mistakenly minimal $*** return I have been waiting for to higher a accountant to dispute and refile my return I hope you can fix this as I feel scammed and ripped off like you pulled a bait and switch I was nearly evicted over this and I expect your full and expedited attention on this issue so as that I need not take actions against you to seek relief
They haven't answered any of my questions so far only revived a rude email from a user of the turbo tax app
I want my return reviewed by a live compitant who does not work in some foreign call center if mistakes have been made I want them fixxed and if not I want it explained to me how my refund is *** of my coworkers with nearly matching situations
This is my first time using turbo tax I had heard good things from coworkers and friends I have had nothing but trouble from what appears to be a mistake that cost over $**** of my return hidden fees constant upselling of the "free" product and a complete lack of customer service is about to change me from a unhappy customer to a plaintiff
I have reached out to turbo tax in several ways and have not gotten a response and currently the turbo tax app seems to be broken and this app clames my problem was fixxed ** hours ago it has not if turbo tax can't find me a solution soon I will try retaining my own accountant and legal consul and seek relief in a more aggressive manor
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Turbo Tax

Turbo tax app
Customer service issue
Reported by GetHuman2798985
Apr 23rd, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 60792 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman2798985 started working on this issue
Apr 23rd, 2019 11:48pm
GetHuman2798985 indicated the issue is not fixed yet.
Apr 24th, 2019 4:11am
GetHuman2798985 indicated the issue is not fixed yet.
Apr 24th, 2019 9:40am