I e-filed my **** Federal Return on April *, **** and set up tax owed via my EFTPS acco...

GetHuman2770368's customer service issue with Turbo Tax from April 2019

Help with my Turbo Tax issue
The issue in GetHuman2770368's own words
I e-filed my **** Federal Return on April *, **** and set up tax owed via my EFTPS account for debit from my checking account on April **, ****. I had a double debit of the Fed Tax owed for **** from my checking account. EFTPS customer rep investigated and found that the double payment to the IRS happened due to an Electronic Funds Transfer also on April **, **** that originated from Turbo Tax when I e-filed Fed Tax return on *-*-****. The strange thing is that the date ******** was showing up in the EFTPS data base as my e-file date. I want to know how this happened and how to prevent in the future. I had no indication from Turbo Tax that my tax owed would be deducted from my checking account via the ACH ECC Web! This brought my checking account balance to a critical level with the double payment. My credit union reversed the EFTPS payment and redeposited into my checking account and the IRS shows the double payment as of *********. I did not authorize this with Turbo Tax and need an answer as to how this occurred.

GetHuman2770368 did not yet indicate what Turbo Tax should do to make this right.

How GetHuman2770368 fixed the problem
Open your most recent tax return in Turbo Tax, click on "View" then "Forms".**Scroll down to part V of your Federal Information Worksheet to view your financial institution direct deposit*debit information.**If you intend to pay your taxes by check or plan on setting up an alternative electronic method and don't want the IRS to automatically debit your account for money owed, UNCHECK the "YES" box and check the "NO" box for the direct debit line.**If you NEVER intend to use direct deposit or debit, ensure that there is NO banking information in the section of the form.**Click "File", "Save" to save your return then click "View" and "Step by step" to return to the normal view.**Keep in mind: THESE ELECTIONS ARE IMPORTED INTO EACH YEARS TAX FORMS FROM WITH PREVIOUS YEAR SO IF YOU DO IT ONE TIME, IT WILL COME BACK TO HAUNT YOU THE NEXT YEAR. You can edit this information on a year-by-year basis, adding and deleting it as you wish.**If you're faced with a double debit situation, contact your bank or credit union first to reverse one of the transactions. This is the quickest way to get the money back into your account.
Do you have a customer issue as well?
We can help you get Turbo Tax's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Turbo Tax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Turbo Tax

Customer service issue
Reported by GetHuman2770368
Apr 18th, 2019 - 2 years ago
Fixed
GetHuman2770368 shared how to fix
Seen by 13 customers so far
Similar issue to 60097 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman2770368 started working on this issue
Apr 18th, 2019 5:38pm
GetHuman2770368 indicated the issue is not fixed yet.
Apr 18th, 2019 9:45pm
GetHuman2770368 confirmed the issue is fixed. Hooray!
Apr 18th, 2019 9:46pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers