I filed my taxes on turbo tax and when it asked about my dependent I filed the previous...

GetHuman2749445's customer service issue with Turbo Tax from April 2019

Help with my Turbo Tax issue
The issue in GetHuman2749445's own words
I filed my taxes on turbo tax and when it asked about my dependent I filed the previous year I chose will not file and chose that I had an agreement that someone else would be filing him as a dependent. I received my refund and it has been invested already the problem is my taxes show I filed my son as a dependent even though I chose not to file him. What happened? Why did I still receive an eic when I chose not to file him? And what steps need to be taken to prevent this in the future?

GetHuman2749445 did not yet indicate what Turbo Tax should do to make this right.

How GetHuman2749445 fixed the problem
I was told that even though I chose not to file a dependent, I still had all of the dependent’s information saved on my account from the previous year. In order to be sure they will not file you as having a dependent either delete or leave that section blank when answering the questions from turbo tax.
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Turbo Tax

Customer service issue
Reported by GetHuman2749445
Apr 15th, 2019 - 2 years ago
Fixed
GetHuman2749445 shared how to fix
Seen by 10 customers so far
Similar issue to 58723 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman2749445 started working on this issue
Apr 15th, 2019 6:18pm
GetHuman2749445 confirmed the issue is fixed. Hooray!
Apr 16th, 2019 6:25pm

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