I go to sign into my account. I forgot my password, so I click on that. Then I choose t...
GetHuman2645104's Can't Access Account issue with Turbo Tax from March 2019
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Top Tip from another customer
To recover your account, use your email address to reset your password (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2645104's own words
I go to sign into my account. I forgot my password, so I click on that. Then I choose to have a code sent to my phone. I get the code and type it in. Then it wants my password again. I click that I forgot my password again. Then I choose to have a code sent to my phone. I get then code and type it in. Then it wants my password again. Really???? And you're going to do my taxes for me???? How can I get into my account if I've forgotten my password????
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