They forced me to get the deluxe on top of another charge so I ended up having to pay...

GetHuman2643041's Refund a Charge issue with Turbo Tax from March 2019

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GetHuman2643041's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (6 mons ago)
Top Tip from another customer
TurboTax does offer refunds, depending on the level of service completed with each filing.
The issue in GetHuman2643041's own words
Get a refund ... They forced me to get the deluxe on top of another charge so I ended up having to pay $*** or $**.** for turbo tax to do my taxes. I would like a refund because there was no reason I should of had to get the deluxe charge.
I shouldn’t have had to pay for deluxe on top of normal charge it was $**.** total..
Refund please
For * years and it is going to be the last if I can’t get it resolved.
Wrote a review. Left my phone * with get human and wrote down the issue and what I would like for turbo tax to resolve it..
I have an issue with Turbo Tax too
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Turbo Tax

Deluxe upcharge
Refund a Charge issue
Reported by GetHuman2643041
Mar 30th, 2019 - 6 mons ago
I have an issue with Turbo Tax too
Fixed
Seen by 11 customers so far
Similar issue to 53177 others
0 customers following this
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman2643041 started working on this issue
Mar 30th 9:33pm
GetHuman2643041 indicated the issue is not fixed yet.
Mar 31st 11:08pm
GetHuman2643041 indicated the issue is not fixed yet.
Mar 31st 11:10pm
GetHuman2643041 indicated the issue is not fixed yet.
Mar 31st 11:14pm
GetHuman2643041 indicated the issue is not fixed yet.
Apr 3rd 11:14pm