I am trying to amend my **** tax return. I had purchased the premier program at that ti...

GetHuman-smurrayp's customer service issue with Turbo Tax from March 2019

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I am trying to amend my **** tax return. I had purchased the premier program at that time to file my taxes online. I have downloaded the TurboTax Desktop **** for Windows (for amending). The problem is that my file for the return is in pdf format and not available as .tax file. Can you provide me with a .tax file so that I can amend the return?*Thank you in advance for your attention to this,*Susan Murray*S*****@***.com
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Turbo Tax

Customer service issue
Reported by GetHuman-smurrayp
Mar 29th, 2019 - 6 mons ago
I have an issue with Turbo Tax too
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Seen by 10 customers so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-smurrayp started working on this issue
Mar 29th 12:47pm
GetHuman-smurrayp indicated the issue is not fixed yet.
Mar 29th 7:21pm
GetHuman-smurrayp indicated the issue is not fixed yet.
Mar 29th 10:25pm
GetHuman-smurrayp confirmed the issue is fixed. Hooray!
Mar 30th 2:21pm
GetHuman-smurrayp indicated the issue is not fixed yet.
Mar 30th 6:09pm