My **** tax form is missing theAGI figure. It comes from the **** tax form. TT misse...

GetHuman-dkorganu's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman-dkorganu's own words
My **** tax form is missing theAGI figure. It comes from the **** tax form. TT missed the entry & IRS bounced it. Simple error. Please have TT fix it & re submit.*the TT order * on the **** return*is TTWQP*SZ********
I worked with a very helpful,courteous and patient agent Friday. Did not remember her name but the documentation should identify her. Kudos!!*What we discovered was That not realizing TurboTax identifies accounts by e-mail I prepared my **** return using a different e-mail address. Consequently, TT couldn't find my **** return and didn't enter the AGI on the **** return. I identified the **** return by Order * thinking TT would add the pertinent AGI to the **** return - - didn't happen.
I need the figure added to the **** return and re-submitted to IRS. (**,***)
* or * years. *In that my taxes are so simple I's nice to be able to prepare them from my desk.
When this is resolved I would like to access my **** return in order to print a copy.*There must be a simple way to do that.
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Turbo Tax

Customer service issue
Reported by GetHuman-dkorganu
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 239 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman-dkorganu started working on this issue
Mar 27th, 2019 10:25pm
GetHuman-dkorganu indicated the issue is not fixed yet.
Apr 1st, 2019 9:28pm
GetHuman-dkorganu indicated the issue is not fixed yet.
Apr 1st, 2019 9:32pm
GetHuman-dkorganu indicated the issue is not fixed yet.
Apr 1st, 2019 9:55pm

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