I did my taxes the free version and my direct deposit information was incorrect so my b...

GetHuman-rnrczan's Track My Refund issue with Turbo Tax from March 2019

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Top Tip from another customer
If you are looking for your refund from the IRS be sure you use the “Where’s my Refund?” link to locate it. If you filed correctly you should see updates regularly within the 21 day period. If you have not waited 21 days since you filed please try and be patient. If it is after 21 days you should call the IRS. You can call customer support at the IRS using 800-829-1040. Once you call press 1 for English then wait for the recording to end. Press 2 then 1 then 3 then 2. The recording will then ask for your social security number you can just press 0# it will ask again then press 0# and finally press 2 once it asks you a question. You will be told your wait time and a representative will pick up to help you.
The issue in GetHuman-rnrczan's own words
I did my taxes the free version and my direct deposit information was incorrect so my bank never got it. The IRS mailed my State check to me via paper check over a month ago so I called them about my Federal and they told me it is in your Turbo account because it was not sent back to them. IRS advised me to contact Turbo Tax which has been a nightmare. I just want my Federal refund and the IRS doesnt have it and neither does my bank. The IRS can not even track it.
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Turbo Tax

Track My Refund issue
Reported by GetHuman-rnrczan
Mar 27th, 2019 - 24d ago
I have an issue with Turbo Tax too
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GetHuman-rnrczan started working on this issue
Mar 27th 7:20pm