My refund was $***. I received $**.**. I signed up for $**.** then saw all the FREE ads...

GetHuman-ginnyter's Refund a Charge issue with Turbo Tax from March 2019

Help with my Turbo Tax issue
Top Tip from another customer
TurboTax does offer refunds, depending on the level of service completed with each filing.
The issue in GetHuman-ginnyter's own words
My refund was $***. I received $**.**. I signed up for $**.** then saw all the FREE ads on tv??? But, the problem is I did not ( and you can check past years) sign up for expert advice or whatever the extra charge I was told I was paying for. I feel I need a refund from that *charge at least. You can look at my income and see I could do it myself but I’ve always done it with you.*Thank you*Virginia E Terry****-**-****
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Turbo Tax

Refund a Charge issue
Reported by GetHuman-ginnyter
Mar 27th, 2019 - a mon ago
I have an issue with Turbo Tax too
Fixed
Seen by 7 customers so far
Similar issue to 52218 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman-ginnyter started working on this issue
Mar 27th 6:07pm
GetHuman-ginnyter indicated the issue is not fixed yet.
Mar 30th 6:22pm
GetHuman-ginnyter indicated the issue is not fixed yet.
Mar 30th 9:18pm