Find Finish &File Old Tax Return - Please Help Me!

GetHuman2602246's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman2602246's own words
I need to find, finish and file an old tax return that I started, but never completed and filed. **I tried to access the CD*Download tax software that I thought I previously purchased, but it says that I do not have any downloads available. **Then, I tried to purchase and download the software, however, when I click on the product I want to purchase, I get the following message: "Whoops! We hit a snag loading your data. Please try again." I have tried numerous times, however, I keep getting the same message. I need help figuring out why I cannot download the software.**Also, once I eventually download the software, I will probably need help accessing all of the information from my nearly completed return.**Thank you for helping me.
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Turbo Tax

Customer service issue
Reported by GetHuman2602246
Mar 27th, 2019 - a mon ago
I have an issue with Turbo Tax too
Not resolved
Seen by 7 customers so far
Similar issue to 52092 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman2602246 started working on this issue
Mar 27th 6:41am