Find Finish &File Old Tax Return - Please Help Me!

GetHuman2602246's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman2602246's own words
I need to find, finish and file an old tax return that I started, but never completed and filed. **I tried to access the CD*Download tax software that I thought I previously purchased, but it says that I do not have any downloads available. **Then, I tried to purchase and download the software, however, when I click on the product I want to purchase, I get the following message: "Whoops! We hit a snag loading your data. Please try again." I have tried numerous times, however, I keep getting the same message. I need help figuring out why I cannot download the software.**Also, once I eventually download the software, I will probably need help accessing all of the information from my nearly completed return.**Thank you for helping me.
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Turbo Tax

Customer service issue
Reported by GetHuman2602246
Mar 27th, 2019 - a mon ago
I have an issue with Turbo Tax too
Not resolved
Seen by 7 customers so far
Similar issue to 52092 others
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password
Timeline
GetHuman2602246 started working on this issue
Mar 27th 6:41am