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Before contacting them, items GetHuman2598335 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman2598335's own words
Went to start my taxes for this year. Put my ID and passcode. Didn’t work. When I asked for my info, It sent my daughters info to me.*When I went to all my acts, it only had my daughter’s who has been independent from me for * years. The other acct was my Mother’s. She has been deceased for * years. Mine the main acct, and I’ve used turbo tax for over ** years now is not listed. Please help me, I’ve been a loyal customer for several years, never have had a problem. Even after my Husband passed away ** yrs ago, no problem. Wish there was a way to locate my acct by using my Social Security number with some other security questions Then I could have helped myself.
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