Went to start my taxes for this year. Put my ID and passcode. Didn’t work. When I ask...

GetHuman2598335's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman2598335's own words
Went to start my taxes for this year. Put my ID and passcode. Didn’t work. When I asked for my info, It sent my daughters info to me.*When I went to all my acts, it only had my daughter’s who has been independent from me for * years. The other acct was my Mother’s. She has been deceased for * years. Mine the main acct, and I’ve used turbo tax for over ** years now is not listed. Please help me, I’ve been a loyal customer for several years, never have had a problem. Even after my Husband passed away ** yrs ago, no problem. Wish there was a way to locate my acct by using my Social Security number with some other security questions Then I could have helped myself.
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Turbo Tax

Customer service issue
Reported by GetHuman2598335
Mar 26th, 2019 - a mon ago
I have an issue with Turbo Tax too
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Seen by 2 customers so far
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GetHuman2598335 started working on this issue
Mar 26th 6:04pm