Hi I called on February **th to confirm my identity so my state taxes could be released...

GetHuman2597986's Where is my refund? issue with Turbo Tax from March 2019

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The issue in GetHuman2597986's own words
Hi I called on February **th to confirm my identity so my state taxes could be released to me. They said it would take up to * weeks but could be sooner and it would be direct deposited into my bank account and I haven’t received anything. We had a turbo tax prepaid card we got the other part of our taxes on and I’m wondering if they put it to that card instead of my bank account. But I had thrown the card away because it didn’t have any money left. But if they put it back to that card but I don’t have it anymore what’s my next step to get my money back?
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Turbo Tax

Where is my refund? issue
Reported by GetHuman2597986
Mar 26th, 2019 - a mon ago
I have an issue with Turbo Tax too
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Seen by 4 customers so far
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GetHuman2597986 started working on this issue
Mar 26th 5:12pm