Not sure why we owe so much in taxes - did we do something incorrectly? **We are in the...

GetHuman2593351's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman2593351's own words
Not sure why we owe so much in taxes - did we do something incorrectly? **We are in the process of amending our taxes (due to forgetting a W-*) and understand that our amended refund or balance due doesn't change the numbers from the return we originally filed (we were receiving over $*,*** back). **Even so, it seems odd that we owe so much.**We have other family members who work in the same position as us (clergy) who make more than we do and don't owe nearly as much (we owe $*,***). **We made $**,*** for our income and have a $**,*** housing allowance.**Please help shed some light on this situation! Thank you.
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Turbo Tax

Customer service issue
Reported by GetHuman2593351
Mar 25th, 2019 - a mon ago
I have an issue with Turbo Tax too
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Seen by 7 customers so far
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GetHuman2593351 started working on this issue
Mar 25th 11:51pm