Last year I had to us the disc version of turbo tax. In the past I have used the online...
GetHuman2470298's customer service issue with Turbo Tax from March 2019
Help with my Turbo Tax issue
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Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman2470298's own words
Last year I had to us the disc version of turbo tax. In the past I have used the online version for many years. But I am having difficulty with my home interest I paid this year. My bank home loan was purchased by another bank. I first inputted all info under the old bank (loan). It calculated my savings to be **** dollars or so. I then went back and changed the name of the bank and instantly lost all savings I once had. I do know if it is because I entered a new bank name or because I used the disk last year or if has recalculated the original points paid on the loan originally. I don't know why the software is doing this. Is there a way to download my tax info off **** turbo tax disc version to the current online version?
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