Last year I had to us the disc version of turbo tax. In the past I have used the online...

GetHuman2470298's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman2470298's own words
Last year I had to us the disc version of turbo tax. In the past I have used the online version for many years. But I am having difficulty with my home interest I paid this year. My bank home loan was purchased by another bank. I first inputted all info under the old bank (loan). It calculated my savings to be **** dollars or so. I then went back and changed the name of the bank and instantly lost all savings I once had. I do know if it is because I entered a new bank name or because I used the disk last year or if has recalculated the original points paid on the loan originally. I don't know why the software is doing this. Is there a way to download my tax info off **** turbo tax disc version to the current online version?
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Turbo Tax

Customer service issue
Reported by GetHuman2470298
Mar 13th, 2019 - 5 mons ago
I have an issue with Turbo Tax too
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Seen by 4 customers so far
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GetHuman2470298 started working on this issue
Mar 13th 12:57pm