My husband and I have a turbo tax account that we used for the last * years. He died De...

GetHuman-shsvmd's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman-shsvmd's own words
My husband and I have a turbo tax account that we used for the last * years. He died December ****. I used the turbo tax account last year filing jointly. This year I need to file single. I tried to open a new account, but my email is already in use with the original turbo tax account. What should I do this year to use turbo tax? Should I set-up a new account? How? does it need to be connected to the old account somehow? If I am still confused after your email response what phone number should I call?
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Turbo Tax

Customer service issue
Reported by GetHuman-shsvmd
Mar 13th, 2019 - 5 mons ago
I have an issue with Turbo Tax too
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Seen by 4 customers so far
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GetHuman-shsvmd started working on this issue
Mar 13th 11:59am