I am having a difficult time accessing my return. I have been in after verifying my id...

GetHuman-boydbach's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman-boydbach's own words
I am having a difficult time accessing my return. I have been in after verifying my identity through my email in my profile. Yet when I sign back in at times, it asks me to verify my identity and does not give me the email in my profile as a choice to verify but instead gives me an old email address that I can not access. As a result, I can not get in. All I want to be able to access my return when I want and it will take me multiple edits before I am done and it will be very difficult if I can not access each time I try to get in. Please help me.
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Turbo Tax

Customer service issue
Reported by GetHuman-boydbach
Mar 12th, 2019 - 5 mons ago
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Seen by 3 customers so far
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GetHuman-boydbach started working on this issue
Mar 12th 1:39am