I just have a few questions. Tried calling Customer Service, but could not get throug...

GetHuman-varaynor's customer service issue with Turbo Tax from March 2019

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The issue in GetHuman-varaynor's own words
I just have a few questions. Tried calling Customer Service, but could not get through with entering my SSN. **Is Turbo Tax now charging double for filling taxes? Are you charging so much now to make up for the free simple filing - which is not fair. I am filing my son's taxes, who does not make a lot of money and will only be getting back $** from the State of NC. He also had to file for the State of VA for * months. He was charged $**.** to use the Deluxe, only because of a grant for school. Now he is charged $**.** for Federal plus **.** x * per State. Okay that is fine, but why is he being charged an additional $**.** for a process fee and is that $**.** x * process fee? I have used Turbo Tax for years and do not recall having to pay this much. The system is great but I just want to verify that he will be charged * xs per tax claim. Thanks, I want to file the claims right-a-way but may have to try another service depending on your answers. Kind Regards, Vanessa Raynor - *****@***.com
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Turbo Tax

Customer service issue
Reported by GetHuman-varaynor
Mar 12th, 2019 - 5 mons ago
I have an issue with Turbo Tax too
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GetHuman-varaynor started working on this issue
Mar 12th 12:10am