I am trying to e-file. It keeps telling me I need an update to e-file. It spins around...

GetHuman2329440's customer service issue with Turbo Tax from February 2019

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The issue in GetHuman2329440's own words
I am trying to e-file. It keeps telling me I need an update to e-file. It spins around for a while. It tells me there is an update before I can e-file for **** taxes. It says it is checking for software updates. After spinning for several minutes I get an error message. It says “system time out exception: timed out waiting on mutex. Global***B**DEB-****-****-A***-**D**B**BEE**. Please help with this right away so I can send in my taxes by e-file! Carol Leatham email is *****@***.com
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Turbo Tax

Customer service issue
Reported by GetHuman2329440
Feb 28th, 2019 - 3 mons ago
I have an issue with Turbo Tax too
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GetHuman2329440 started working on this issue
Feb 28th 8:13pm