Unable to click on spouses personal info beyond her state of residence. Successfully e...

GetHuman2234338's customer service issue with Turbo Tax from February 2019

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Help with my Turbo Tax issue
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Before contacting them, items GetHuman2234338 may need:
Social Security Number, Prior Year AGI, Home Address, Name of Account Holder, Phone Number on Account, Email on Account, and Password
The issue in GetHuman2234338's own words
Unable to click on spouses personal info beyond her state of residence. Successfully entered mine but could not proceed beyond item *. **Call to customer service very frustrating. Automatic system wants me to sign up for pro before getting me assistance with an IT*Tech support rep. My problem does not involve tax assistance or questions. I am trying to get into the problem and am very close to going to a different program after using your product for *** years.**Your program makes it all but impossible to speak with a live rep for an IT problem.
GetHuman2234338 did not yet indicate what Turbo Tax should do to make this right.
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Turbo Tax

Customer service issue
Reported by GetHuman2234338
Feb 18th, 2019 - 8 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 2 customers so far
Similar issue to 34249 others
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GetHuman2234338 started working on this issue
Feb 18th 6:02pm